Customer Testimonials

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Feedback from our clients allows us to continue to exceed our customers expectations. We always welcome customer feedback and are pleased to share it with you. Here is what some of our customers have had to say …

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Dear Mark,

I would like to say thank you to you and your staff. You have made the process of one of the biggest decisions in my life very easy and pleasurable. As I have always been very wary and suspicious of sales men. You have shown me their are still good guys in the industry I was very happy that my beautiful new cat was as good as you described and you were right it is a perfect match for me.

Also a special thanks to Rossco for his time and patience with me his general seamanship knowledge and past captaincy of magical. He was able to answer all my questions and much more this made me realize that Magical was for me. As I realized if I missed out on Magical nothing else would compare and never end up with a cat.

Once again Mark thanks! If you have any future customers that are also long distance sales and haven’t already meet you I would only be too happy to tell them of my experience and highly recommend you.

Regards, Peter Ellis (Magical)

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Dear Mark and team,

Thank you for your assistance in selling our second hand boat. You are to be complimented on your excellent business and your professionalism. With my kind regards,

Greg Nunn – Executive Chairman, Falloran Capital (owner of Perry Catamarans 2005-2009)

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Dear Rossco,

It was a pleasure to meet you on the weekend. You have a fantastic personality and a very happy disposition. We all think you should have come permanently with the boat!I must say I was very impressed with Storm Bird. I loved it when we were under sail. As I said I had never been on a sail boat, and the experience was wonderfully relaxing. More so for me because I was not required to do anything but sit and relax.

I hope you have a safe trip north and a great time too. I will attach more pictures in other emails to follow so that there are not too many in one lot.

Thanks again for all you have done for us, and especially Stephen. Bye for now,

Doris – Mahe 36 “Storm Bird”

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Dear Mark & Patrick,

On 9th July I will be departing for France to finally take possession of my new boat. I would like to take this opportunity to say how much I have appreciated all your efforts, advice and assistance which you have given me during the past few months with regard to the purchase of the boat.I have come a long way since sailing along the Mediterranean coastline on Geoff’s boat last August to actually owning such a beautiful boat. I consider this to be not only a personal achievement on my part, but also a realization of a dream come true.

Again, my sincerest thanks to you both for helping me turn my dream into a reality. My warmest wishes,

Filippina – Fountaine Pajot Lipari 41 purchased ex-factory

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Hi Mark and Team,

Just a quick note to let you know that we have had a truly great experience in the delivery of our new Orana ‘TigerLily’.

Nod exceeded my expectations on many levels during the commissioning and delivery process and your team takes customer service to a whole new level. We have been made to feel very special and very welcome. Thank you!

We had a great day out with Rosco and went through the reefing thing and we thoroughly enjoyed the afternoon.

Many thanks again to you all!

Regards,

Peter and Robyn Law (Fountaine Pajot Orana 44)

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Hi Mark,

My feet haven’t touched the ground! I’m not exactly sure what retirement means but I seem to be working harder and not getting paid for it.. Sue and I were reflecting the other day on how and why we bought the Lipari. We only went to the show to “suss-out” the market with no intention of buying a boat until this year and then a second one at that.

Unfortunately and fortunately it was love at first sight especially as far as Sue was concerned and your helpfulness and hospitality set your organisation apart from the rest. Anyway the rest is history as they say and we are now eagerly looking forward to her arrival. See you soon.

Paul & Sue (Fountaine Pajot Lipari 41)

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Dear Multihull Solutions Team,

We have now had our stunning new Mahé 36 Evolution for just under a month and we wanted to write to thank you for making the process of buying our dream yacht so easy.From start to finish everything has been fantastic; nothing has been too much trouble for anyone of you. We have had every question (no matter how strange or silly) answered and everyone has made us feel so comfortable along the way. The boat came off the ship in Fremantle and we were simply astounded by the skill and efficiency shown by Nod and Phillipe in commissioning the boat. In no time at all, there she was berthed proudly out the front of our home in Mandurah, WA.

Since then, we have been onboard as much as possible and have had some great times on her already. She is very comfortable and loves to be sailed in good breeze, we are finding her super fast when racing our friends (particularly those monohulls). The master plan is to go cruising in 4 years and will probably embark on that voyage in a new boat so you will be hearing from us again very soon.In summary, all I can say is everything is perfect and we feel we have not only made a great buy we have made some splendid friends along the way.

We look forward to seeing more of you all in years to come and anytime you are in the West you have a boat to stay and sail on!

Thanks guys and girls you have made us very happy!

Regards Rob & Ann Campbell and Geoff & Cheryl Wrigley – Fountaine Pajot Mahé 36 Evolution “Purrgatory”

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Dear Multihull Solutions Team,

We couldn’t be happier with the results and comfort it bring us and to all who we have become our friends over the past 12 months as well. Ken and I would like to thank everyone for their friendship, helpfulness, on going support throughout the purchase of our boat. We both look forward to a continuing warm relationship for ALL of the future.

Christine & Ken Cork – Fountaine Pajot Lipari 41

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Dear Multihull Solutions Team,

I’d like to thank you guys for the way you went about delivering our dream. Your professionalism, hospitality and generosity were wonderful. The little things are very much appreciated (hotel, advice, dinner etc).And thank you for Rossco! How good is that man? He took me from one who’d rarely been on a yacht, to three nights at sea in big winds and seas (while continuously keeping on teaching re passage making, navigation, radio etc!). Then, with minimal sleep, had the energy and intuition to give Jo and me a sailing lesson in Port Stephens, making sure that Jo didn’t get scared off.Finally he managed a Shumack extended family dinner, charming everyone in the process!

We look forward to seeing you guys again, and to many happy sailing times with you!

Jock and Jo Schumack – Fountaine Pajot Mahe 36

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Hi Guys,

Gaye and I would like to thank you all for your care and hospitality during our stay and during the handover of our new Lipari 41. We were very impressed with your professionalism and the quality of the boat from our arrival in Mooloolaba to arriving in Airlie Beach.I would also like to add how impressed we were with Rossco – from his tall stories from a legendary past right through to his professionalism and care shown during the trip. With it being our first experience with night sailing, he was very caring of Gaye during what ended up quite a rough trip in the last couple of days (with 35 knot stern winds). Gaye handled it all very well indeed, but with the care of Rossco even better….You have a little gem with Rossco, so please thank him for us.

Allan and Gaye Gray – Fountaine Pajot Lipari 41

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Hi Richard and Mark,

It is me that needs to congratulate all of you! Throughout this negotiation I have found nothing but impeccable professionalism! You can count on me for referrals and testimonials.

Stefano (Fountaine Pajot – Salina 48)

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Last year (2009) I bought a boat! A catamaran in fact, and I didn’t really intend to…..I started making phone calls about boats and there was some interesting industry interaction – some of the dealers were helpful and some just couldn’t care unless I was buying today! More phone calls, more dreaming in Boat Trader and eventually a trip to QLD to view a couple of boats. This put us in touch with Mark Elkington of Multihull Solutions, and I’ve gotta say I was soon getting impressed with the offers of service, airport pickups, accommodation booking and so on.Still no intention to hand over the cash NOW! However, Elana fell in love with a Lavezzi 40 and so did I. Compared to the service we had received from other catamaran companies, we knew we were in the right place. We felt welcome, unpressured and informed with the guys (and girls) from Multihull Solutions. We were so unpressured that – bugger it – we made our own decision at that point.In at the deep end, let’s make an offer, and we did. The usual to-ing and fro-ing all made incredibly easy by Mark’s professionalism, and all of a sudden we owned a big cat! But the best was yet to come.In the delivery process I got involved with all the other crew: Nod, Richard, Jane and the rest. They made us feel so welcome, even when I knew we were being pains.

Nod was AMAZING in the delivery process. EVERY request I had was made to sound so easy to sort out. I had never, ever, ever received service of that quality in my 53 years on this planet. NOTHING was too much trouble, this was incredible fun getting the boat ready for a 3,500k sail home. Only made fun because of the professionalism and incredible will to help from the Multihull Solutions crew.

It could easily have been very far from fun without these guys on our side. If you are in the market for a catamaran, buy whatever you like, but if you don’t at least give the Multihull Solutions crew a go you may be getting a very second rate experience.

Andy and Elana (Fountaine Pajot Lavezzi 40)

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I have always been well looked after by the Multihull Solutions team. They are friendly, have excellent boating knowledge and have always offered outstanding customer service. I can recommend their service to all boating buyers and owners.

Barry Costa – Fountaine Pajot Belize 43

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Maree and I have talked a lot about our purchase experience with the Lavezzi, and we are both delighted with how things have turned out.It is one thing to pay money to obtain a boat, but the actual experience of the purchase is the thing that stays with you. We also loved the factory inspection. Initially I didn’t think that it was necessary, but seeing the way the boat is made has given us a great deal of confidence in the structure and finish of the boat, and further involved us in the purchase experience.

The continuing support offered has been very important to us – both in the way that we have been involved socially with owners’ functions as well as practical support with modifications and questions.

Two and a half years later and we are delighted. The boat is heaven to live on, and sails great (we are getting better at it). It still looks and smells like a new one.

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To be new owner of Mahe 36′, Grace and I finally calmed down and want to say something about your service. From start to finish, from commissioning to training, we are extremely pleased with your professional operation.You provided an accurate estimate, quickly got our boat underway, kept us informed of her progress and delivered it in great shape.

What’s more, Rossco is a very responsible and knowledgeable instructor.We learned a lot from him, had a good time and he made our training very enjoyable. Multihull Solutions is an absolute pleasure to work with. If we are in need again, we will definitely call you. We would recommend Mutihull Solutions to all our boating friends.

Grace & Harry – Fountaine Pajot Mahe 36 – “Beyond Dream”

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Thank you very much for all your help, Mark! I had contacted a couple of people, but you were the only one to reply and help me out. It is nice to see that good old fashion service is still available. We will be recommending your company to others and wish you every success.

Spyro

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Thank you very much for all the help and assistance you have given us over the past few months. Your support has been greatly appreciated and has made the whole experience very enjoyable.

Peter & Val (Fountaine Pajot Lavezzi 40)

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Both my wife and I wish to thank you for your substantial efforts with the sale of our 57ft Marquises, particularly during the uncertainty created by the current global financial crisis.We were pleased that you were able to locate a purchaser quickly and that you managed any problems immediately to expedite the sale as soon as possible. Your no-nonsense approach was appreciated, and by constantly keeping me in the loop with regards to the selling process, I was able to monitor all aspects of the sale with complete ease.

This was particularly important due to my current health problems. Please also pass on my regards to Mark and all your office staff who were also courteous and professional at all times. I would have no hesitation in recommending Multihull Solutions brokerage services to anyone looking at selling their yacht as your expertise is second to none in Australia.

Roy & Susan Bell

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Then, with minimal sleep, had the energy and intuition to give Jo and me a sailing lesson in Pt Stephens, making sure that Jo didn’t get scared off. Finally he managed a Shumack extended family dinner, charming everyone in the process!

We look forward to seeing you guys again, and to many happy sailing times with you! Jock and Jo Schumack

I would also like to add how impressed we were with Rossco – from his tall stories from a legendary past right through to his professionalism and care shown during the trip. With it being our first experience with night sailing he was very caring of Gaye during what ended up quite a rough trip in the last couple of days (with 35 knot stern winds). Gaye handled it all very well indeed, but with the care of Rossco even better….You have a little gem with Rossco so please thank him for us. Allan and Gaye Gray

Hi Richard and Mark,It is me that needs to congratulate all of you! Throughout this negotiation I have found nothing but impeccable professionalism! You can count on me for referrals and testimonials. Stefano (Salina 48)
Dear Mark, I thought I’d send you a few words about our boat buying experience. Last year (2009) I bought a boat! A catamaran in fact, and I didn’t really intend to…..I started making phone calls about boats and there was some interesting industry interaction – some of the dealers were helpful and some just couldn’t care unless I was buying today! More phone calls, more dreaming in Boat Trader and eventually a trip to QLD to view a couple of boats. This put us in touch with Mark Elkington of Multihull Solutions at Mooloolaba and I’ve gotta say I was soon getting impressed with the offers of service, airport pickups, accommodation booking and so on. Still no intention to hand over the cash NOW! However, Elana fell in love with a Lavezzi 40 and so did I. Compared to the service we had received from other catamaran companies we knew we were in the right place. We felt welcome, unpressured and informed with the guys (and girls) from Multihull Solutions.

We were so unpressured that – bugger it – we made our own decision at that point. In at the deep end, let’s make an offer, and we did. The usual to-ing and fro-ing all made incredibly easy by Mark’s professionalism and all of a sudden we owned a big cat! …but the best was yet to come. In the delivery process I got involved with all the other crew: Nod, Richard, Jane and the rest. They made us feel so welcome even when I knew we were being pains. Nod was AMAZING in the delivery process. EVERY request I had was made to sound so easy to sort out. I had never, ever, ever received service of that quality in my 53 years on this planet. NOTHING was too much trouble, this was incredible fun getting the boat ready for a 3,500k sail home. Only made fun because of the professionalism and incredible will to help from the Multihull Solutions Crew. It could easily have been very far from fun without these guys on our side.

If you are in the market for a catamaran, buy whatever you like, but if you don’t at least give the Multihull Solutions crew a go you may be getting a very second rate experience. Regards Andy and Elana (Lavezzi 40)

Maree and I have talked a lot about our purchase experience with the Lavezzi and we are both delighted with how things have turned out. It is one thing to pay money to obtain a boat, but the actual experience of the purchase is the thing that stays with you.

We also loved the factory inspection. Initially I didn’t think that it was necessary, but seeing the way the boat is made has given us a great deal of confidence in the structure and finish of the boat and further involved us in the purchase experience.

The continuing support offered (by you, Nod & Paul Mann) has been very important to us – both in the way that we have been involved socially with owners’ functions as well as practical support with modifications and questions. Two and a half years later and we are delighted. The boat is heaven to live on, and sails great (we are getting better at it). It looks and smells like a new one.
Hi Richard, Mark, Rossco and Michael, To be new owner of Mhe 36′, Grace and I finally calmed down and want to say something about your service. From start to finish, from commissioning to training, we are extremely pleased with your professional operation. You provided an accurate estimate, quickly got our boat underway, kept us informed of her progress and delivered it in great shape. What’s more, Rossco is a very responsible and knowledgeable instructor. We learned a lot from him, had good time and he made our training very enjoyable.

Mutihull Solutions is an absolute pleasure to work with. If we are in need again we will definitely call you. We would recommend Mutihull Solutions to our boating friends. Grace & Harry

Thank you very much for all your help Mark! I had contacted a couple of people, but you were the only one to reply and help me out. It is nice to see that good old fashion service is still available. We will be recommending your company to others and wish you every success. Thanks and regards, Spyro

Dear Mark, Thank you very much for all the help and assistance you have given us over the past few months. Your support has been greatly appreciated and has made the whole experience very enjoyable. Thanks again. Peter & Val (Lavezzi 40)

After dreaming for months and months about a “big” boat that I didn’t think was possible, Elana and I sat down and talked about what was important to us right now. Funny enough a “big” boat would suit both of us in our joint mid life crisis so the looking started in earnest. During this finding out phase I rang A LOT of boat brokers and discovered and interesting theme through the industry.

There were a lot of brokers with a short term view and if you didn’t look like a live one then they weren’t real interested. Some wiped me off as soon as I mentioned catamarans (they didn’t have any to sell me). Some wiped me off as soon as I leant towards brands they didn’t sell or like (for whatever reason). This was happening at both the monhull and catamaran stages. I wanted a second hand boat with a price to match and yet have some new boat warranty. IMPOSSIBLE you say! I thought I was dreaming too but that was my ideal situation and I found it!

Yes,. I got a two year old boat with 6 months new boat warranty and a further 3 years of hull warranty. How? I was lucky, but I also put it down to doing enough research to know my “ideal” boat market. And then I discovered Multihull Solutions and a fella by the name of Mark Elkington. I could not speak highly enough of the professionalism Mark showed Elana and I. He went out of his way to get us on the boat for a sail, and at this time we had indicated no real move to buy. He spent many many hours answering all our questions and more.

I must have been an absolute pain but Mark was extremely patient and the result was we bought our Catamaran in a price range higher than we wanted to go and we are happy as the proverbial pig in sh*t. If you are after a catamaran talk to Mark. Whether you buy from him is up to you but if you ignore Multihull Solutions you do so at your peril, they are VERY helpful. Sounds like an ad but we were very happy with the service, deal and after sales service. I can only call it how I see it. Andy Ireland (Lavezzi 40)

Both my wife and I wish to thank you for your substantial efforts with the sale of our 57ft Marquises particularly during the uncertainty created by the current global financial crisis. We were pleased that you were able to locate a purchaser quickly and that you managed any problems immediately to expedite the sale as soon as possible.

Your no-nonsense approach was appreciated and by constantly keeping me in the loop with regards to the selling process I was able to monitor all aspects of the sale with complete ease. This was particularly important due to my current health problems. Please also pass on my regards to Mark and all your office staff who were also courteous and professional at all times.

I would have no hesitation in recommending Multihull Solutions brokerage services to anyone looking at selling their yacht as your expertise is second to none in Australia. Roy & Susan Bell (Marquises 57)

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